Frequently Asked Questions
Which countries do you ship to?
Which countries do you ship to?
We're pleased to announce that we've recently expanded our operations to ship worldwide.
When will my order be processed?
When will my order be processed?
We aim to process and ship all orders within 12 hours. However, during holidays and peak periods, please allow additional time for your order to be shipped.
How can I change or cancel my order?
How can I change or cancel my order?
Please contact us to request changes or cancellations for your order. As we aim to process orders as quickly as possible, any requests must be made within 12 hours after placement.
Which payment methods do you accept?
Which payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX, Maestro, Diners Club, Discover, UnionPay), as well as PayPal and Apple Pay.
How long will it take to receive my order?
How long will it take to receive my order?
Our standard delivery window is between 4-8 days from the date your order is placed. During peak periods, delivery may take as many as 8-14 days.
Once your order is shipped from our warehouse, you will receive a tracking number via email, which will allow you to track your order's location.
What happens if there's a problem with my order?
What happens if there's a problem with my order?
If any items in your order are missing, damaged, or incorrect, please contact us as soon as possible so we can investigate and resolve the matter.
How do I get a refund?
How do I get a refund?
if you're entitled to a refund in accordance with our refund policy, please contact us and provide the reason for requesting a refund.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you have not received a credit for your return yet, contact the bank/credit card company. It may take some time before the refund is posted to your account.